Many years ago, the process after an accident was for the consumer to drive around town and obtain three different estimates from three different shops and the insurance company would often pay off the lowest one. That has all changed. Vehicles today are not the same as years past. Some of today’s vehicles are equipped with advanced cruise control, pedestrian braking, lane assist, lane departure, parking assist, side cameras, front and rear cameras, and voice activated computers – to name just a few of today’s high-tech features. Due to all of the new technology and the control modules that store all the operations your vehicle has been through since you purchased it, the process to write the estimate is very detail oriented and specific.
We like to schedule an appointment for you to bring your vehicle to our facility so we can spend adequate time assessing the damage. Sometimes it is necessary to wash the vehicle so we can see small details such as light scratches. We will discuss with you what happened in the accident, pre-scan your vehicle with our computer to determine what codes – if any – have been stored in the vehicle’s computer, and, if necessary, disassemble the vehicle… all to write the estimate. This process is time consuming, but necessary, and helps set accurate expectations for the repair. One could not have imagined fifteen years ago how electronically sophisticated today’s vehicles are. All automotive manufacturers today highly recommend a 15-minute computer scan of codes before starting repairs. Times have changed and writing a thorough appraisal can no longer be done in twenty minutes.