Customer Service, Integrity, Quality
At Bates Collision, we understand that accidents can be costly, not only to your wallet, but – more importantly – to your time. The inconvenience of not having your own vehicle to get you where you need to be can be frustrating. No one is comfortable driving a rental vehicle. The employees at Bates Collision understand this and do everything in their power to get your car back to you quickly and in excellent condition. They treat every customer’s vehicle like it is their own. Each vehicle goes through numerous quality control checks as it moves through the repair process. Our staff is committed to delivering your professionally repaired vehicle back to you in a timely manner.
Attention To Detail
Attention To Detail
At Bates, we know the smallest details can make all the difference. Our staff takes great pride in their work and are the finest artists in the area. From dent repair to frame straightening and uni-body collision repair, we hold each project to the highest standards of quality, craftsmanship, and attention to detail from start to finish.
We Invest in Quality
Craftsmanship and customer service go a long way, but we also know how important it is to invest in technology. The vehicles of today have become more complex, and the materials used are more advanced. We are committed to keeping up to date with these advancements through employee I-CAR, PPG and ASE training and the latest equipment. Our new facility occupies over 20,000 square feet and is home to the most state-of-the art collision repair equipment in the tri-state area.
Peace of Mind
Our first class customer service doesn’t stop when you drive off the lot. Our customers trust us, not only because we do great work, but because we stand behind it from start to finish – and beyond. We offer an excellent warranty on our workmanship for body and paint repairs. And with the support of our paint vendor, we also offer a warranty against defects and product failure of the paint finish.
What Customers Say
Customer satisfaction is paramount at Bates. We aim to make your experience pleasant and painless.
I’ve taken my cars to Bates Collision for years, and every time they’ve done an extraordinarily good job of making my vehicles look brand-new! There’s never any trace of the mishap that necessitated their services, plus they clean the car inside and out. I highly recommend Bates Collision. It’s never a happy thing that takes me there, but I’m ALWAYS happy when I leave!Nancy Z
What a professional operation. It was great to see a company that actually considers the customer as an important part of their business. That is rare these days. Great job.Gary
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